The ideal IT solution
In an ideal world, IT problems wouldn’t exist. Or at least they’d be easily solvable by any Tom, Dick, or Harry experiencing them. Unfortunately, we don’t live in an ideal world and technology doesn’t always behave the way it’s built to every time.
Wouldn’t it be fantastic if every member of your staff knew how to resolve every small IT issue they came across, like your office printer suddenly disappearing from the network, so that your IT Support contract was utilised only for major, business-breaking issues?
IT Support can be expensive
If not used appropriately, limited IT Support contracts can become expensive for businesses.
It is quite easy for contracted IT support labour to get eaten up by cosmetic IT problems such as Bill in Sales not knowing how to print his latest sales collateral in duplicate, which lead to your business incurring expensive hourly charges for the more complex IT issues.
This hurts business owners when the types of problems they get charged for are the very reason why they took out the IT Support contract in the first place.
A mountain of unresolved IT problems
Situations like the above can sometimes result in budget-focused management putting rigorous checks in place on the use of IT support, creating a Catch-22 situation.
Limited contracted IT support ends up being policed, and minor IT issues go unreported to avoid eating up contracted hours.
The major drawback with this is that minor, and often easily resolvable, IT issues can build up over time and snowball into company-breaking problems that are much more difficult (and costly) to solve.
So what’s the cheaper IT solution to the expensive IT solution? Aside from the obvious investment in better IT equipment and improved network reliability, we’d suggest an Unlimited IT Support contract with Pearce IT.
Unlimited Support? Sounds expensive…
Look at it this way – what would really be the more expensive of these hypothetical scenarios?
Situation A - You have a limited IT Support contract with your Managed Service Provider that allows you X number of ‘free’ hours of remote IT support for a fixed price each month. Any support provided over and above the free IT support labour is chargeable at an hourly rate.
You have a small team so figure that you’re unlikely to use all your contracted hours each month so it shouldn’t be an issue.
Then you find that your team face regular IT issues such as emails not sending, connectivity issues, printers requiring regular troubleshooting, staff activating spam and phishing emails, people forgetting passwords, ‘slow’ workstations, document recovery due to unintentional file deletion, and the list goes on...
Soon, your ‘free’ hours are gone, and you’re charged £80+ per hour for simple IT fixes which continue to occur, your IT support costs continue to rise and, before you know it, you’re way outside your budget.
Situation B - You take out an Unlimited IT Support contract that takes care of all your remote operational IT support needs for all your business’ IT equipment at a fixed cost each month.
No matter how many hours of remote IT support your business requires, your Unlimited Support package has it covered, and you receive no extra charges for remote support labour.
Not only do you feel confident knowing what your IT costs are each month and can budget accordingly, but your team has confidence that if they have a problem with hardware or software, they have a dedicated team available.
This minimises your downtime, prevents simple issues from snowballing, and ensures that your IT estate continues to perform as it should, but you also know that should any more serious problems occur you will not be faced with unexpected IT support labour costs, as this will all be covered by your Unlimited IT Support package. The only extra costs you may need to pay would be for equipment replacement and parts, or on-site IT labour, etc.
Ok. So, these scenarios may well be fictional, and Situation A may seem slightly dramatized, but it is not all that far from the truth in our experience. That list of IT issues we mentioned? All common IT problems.
Unlimited IT Support from Pearce IT
This is precisely why we launched our Unlimited IT Support package. We wanted our customers to know that whatever IT problem they faced, they didn’t have to worry about costly support charges.
Let us take care of the seemingly innocuous and mundane IT issues, so that when you do face a major IT issue, you have peace of mind that the remote IT support labour to fix it is still covered under contract. On-site labour and maintenance are still charged for of course, but if your network and equipment is covered through us, we can fix most common service issues remotely.
You can get Unlimited IT Support with Pearce IT from as a little as £10 per user per month. Just get in touch to discuss your needs.