Helping you keep your business open

With all the concerns over service disruption due to recent events, rest assured that the we at Pearce IT have redundancy and resilience at the forefront of our minds. We support you using the latest in cloud-based infrastructure and Software As A Service, so if you should experience disruption in your business, it won't be down to your IT. 

Read our day in the life of a home worker 

I start the journey to the office. It’s a short walk to the kitchen table where I start up my laptop PC, my headset, notepad and a coffee, then open my organisations VOIP application on my mobile, connect the headset and (in less than 5 minutes) I’m ready to go. 

The emails come flooding in, the first one I open needs me to check their file, I open our cloud storage and quickly get to work. File checked and customer answered I'm onto the next, this one needs a phone call; The call quality of my headset is excellent, so talking to my customers is just like doing so from the office, except I can do it in more comfortable clothing (pyjamas). I help the client navigate our online portal and resolve their issue. 

11am is our daily meeting, everyone is working from home so we hold a video call where everyone can chip in. (I put a jumper on over my pj’s) 

And breathe, I’ve got a full hour to put the washing on, make myself some lunch, walk the dog and unload the washing machine! 

Back to it this afternoon, and we are all planning the next team social on our instant messaging platform. 

The afternoon went quickly, my inbox is almost clear, now for the long journey home... and to get out of the work clothes. 

Here’s how:

Hosted Desktop:

With this service you can have your desktop wherever you are on any device you own.  Yes that’s right everything everywhere all looking the same.  Your data looking exactly the same on any device.  The latest version of Microsoft Office, your e-mail on every device.  Fully backed up to the cloud and accessible on almost any device. All this for less than a cup of coffee a day.

E-mail:

It’s all very well having your e-mail available on your phone but can you see your sent items, contacts and Calendar?  E-mail is like a jigsaw there are many pieces of information that can be scattered around.  It’s not until you put the pieces all in the same place that the picture appears.  By using Online Exchange (Office 365) you can have your cake and eat it.

E-mail is one of the most important tools that businesses use.  Don’t run the risk of missing that important e-mail just because you’re out of the office or onsite with another customer.

Online File Access:

Using Pearce IT cloud we not only make sure your PC’s and Servers are backed up but also that you have access to them in a web browser being able to view them and edit them on almost any device. With our Briefcase option you too can have you files on all devices and synchronised locally on PC’s and Macs to give you offline access to essential documentation you need whilst out and about.

VOIP:

Voice over IP.  In this modern era although we can converse via the internet using e-mail and text. It is always nice to hear the other person, have a discussion and get business done.  VOIP telephony has come a long way over the last few years.  With the latest technology we can make and receive calls just by taking our phone wherever we go and plugging it into an internet connection. By doing this you can call your clients displaying your office number and using your free call allowance you have already paid for.  There are many packages for phones to include unlimited calls and cheap overseas calls.

Remote Access:

Sometimes the cloud can be a daunting thought you may just need access a bespoke application or service running only on your Desktop in the office.  Here we can create a VPN.  A VPN is a Virtual Private Network.  Joining your remote device to your corporate network enabling you to connect to your office resources.

These are just a few ways that Pearce IT can help your business run as usual.  Give us a ring today to find out what your options are.

Is your business walking an IT tightrope without a support safety net?

If you’ve built it up piece by piece over many years, or are using old IT equipment without vital software updates and reliable backups, there’s a good chance that you are!

But have you thought about how you’d cope if disaster struck - of whatever kind - and your systems suddenly couldn’t be used?

If the thought strikes you with dread, you need managed IT support.  And when you choose Pearce IT of Gloucester, you can get it without paying over the odds.

Business owner Liam Pearce set up his business after working with a number of leading companies across many sectors including insurance, finance, port authorities and IT security companies.

“I found that I really enjoyed the nitty-gritty of pinpointing the source of a problem and using the expertise and products available to me to come up with a permanent solution to them” Liam says.

 “For example, I recently took a call from a business whose system was originally installed by someone who had since sadly died - and there was no one else in the business who’d assumed the responsibility for managing the technology they used, and relied on”.

That’s a typical scenario - all the experience of installing systems and keeping them up-to-date is in the hands of just one person, and especially in the light of the obligations placed on them by GDPR to keep track of their data, at some stage, most businesses are going to have to ask themselves “how do we start to properly manage our IT?”.

The easy and cost-effective answer is with a managed service package from Pearce IT.

Why use a manged IT service?

 There are several compelling reasons:

 - You get comprehensive help, with 24-hour support access, from a team of knowledgeable, helpful experts.

 - You can think of a managed IT service package as being an insurance policy which you can call on to keep the systems at the heart of your business running.

 - Most problems can be solved without a site visit, which means that Pearce IT can protect your business, no matter where in the UK you’re based, or your work takes you to.

 - You and your business get IT solutions which have been fully tested and proven.

 - And with Pearce IT, you’re dealing with a business which understands what it means to rely totally on your computer - you won’t be just another ‘support ticket’.

Pearce IT is a Microsoft Silver Partner, and an accredited member of the Government-backed Cyber Essentials scheme.  This is a key part of the government’s IT security strategy, involving bringing together a network of businesses and individuals with the expertise to ensure that their clients’ systems are properly protected from hacking and other forms of attack.

“We’re also undergoing constant refresher training to keep abreast of the latest IT security issues and threats,” added Liam.

 “The main benefit of this is that you get a solution for your IT requirement or problem which will last, because we stake our reputation on being able to get, and keep, our systems running smoothly – it’s in our own interest to get it right, first time,” concluded Liam.